Refund policy

What is covered

• Your first payment — refundable in full within fourteen days.
• A renewal you did not intend — if you meant to cancel and the subscription renewed, tell us within fourteen days of the charge and we will refund it.
• A charge you cannot account for — tell us and we will look into it, whenever it happened.

We do not require you to explain yourself, and asking for a refund does not put your account at risk.

What is not covered

• Payments older than fourteen days, unless something went wrong on our side.
• Partial refunds for unused days in a month you have already used. Cancel instead — see below.

Cancelling

Cancel any time from your account. Cancelling stops the next renewal; access continues until the end of the period you have already paid for, and then the account returns to the free tier. Your scans and reports stay where they are — cancelling does not delete anything.

How to ask

Email admin@cybertool.dev from the address on the account. You do not need an invoice number, though it is faster if you have one.

We aim to answer within two working days.

Who actually processes it

Payments are handled by Paddle, who act as the merchant of record. That means Paddle is the seller for the transaction, the charge on your statement is theirs, and the refund is issued by them. Paddle's own terms apply to the transaction alongside our terms of service.

You can ask either of us. Coming to us first is usually quicker, because we can confirm the account and approve it in one step.

How long it takes

Once approved, the refund is issued immediately from our side. How long it takes to appear depends on your bank or card issuer — typically five to ten working days.

While Spartyx is in beta

Beta access is free, so there is nothing to refund on it. This policy applies to paid plans.